Return / Refund Policy || DNElectro

Return / Refund Policy

How to return product or get a refund

1. Eligibility for Refunds

We want you to be fully satisfied with your purchase from www.dnelectro.de. If you are not entirely happy with your product, you may be eligible for a refund, subject to the terms and conditions outlined in this policy.

2. Types of Refunds

2.1 Pre-Shipment Refunds:

If you decide to cancel your order before it has been dispatched, you may be eligible for a refund. Please contact our customer support immediately to request an order cancellation and refund. We will process your request and initiate a full refund to your original payment method.

2.2 Post-Shipment Refunds:

a) Product Refunds: If you receive a defective or damaged product, we offer refunds or replacements. Please contact us within 14 days of receiving the product and provide detailed information and supporting evidence, such as photographs or videos, to initiate the refund process. Once we receive the returned item and verify its condition, we will refund your purchase price or send a replacement, as per your preference.

b) Return for Exchange: If you wish to exchange the product for a different size, color, or model, please contact our customer support within 14 days of receiving the item. We will guide you through the exchange process and provide instructions on returning the original item. Once we receive the returned item and verify its condition, we will send you the requested replacement.

3. Return and Refund Process

To request a refund, please follow these steps:

a) Contact our customer support team at info@dnelectro.de within the specified timeframe mentioned above to initiate the refund process. Please provide your order details, including the order number, and a clear explanation of the reason for the refund request.

b) Our customer support team will carefully assess your request and guide you through the necessary steps. They may ask for additional information, such as photographs, videos, or supporting evidence, to better understand the issue.

c) If your refund request is approved, we will process the refund within 14 days of receiving the returned product or confirming the order cancellation. The refund will be issued using the original payment method unless otherwise agreed upon.

4. Return and Refund policy

Please note the following important points regarding refunds and returns:

4.1 Timeframe for Refund Requests

Refund requests must be submitted within 14 days from the date of receiving the product. Requests made after this timeframe may not be eligible for a refund.

4.2 Condition of the Returned Product

The returned product must be in its original condition, unused, and with all labels and packaging intact. We reserve the right to reject refund requests if the product is not in its original condition or has been damaged due to improper handling.

4.3 Secure Return Shipping

For your protection and to ensure a smooth return process, we recommend using a trackable shipping method when returning the product. It is important to keep the proof of shipment until the refund is processed. We cannot be held responsible for any returned items that are lost or damaged during transit.

4.4 Refund Amount

The refund amount will be the full purchase price of the item, including any applicable taxes or fees. Please note that shipping costs are non-refundable unless the return is due to a defective product or an error on our part.

4.5 Refund Method

Refunds will be issued to the original payment method used for the purchase. It may take several business days for the refund to be processed and reflected in your account, depending on your payment provider. We appreciate your patience during this process.

4.6 Return Shipping Costs

Unless the return is due to a defective product or an error on our part, the customer is responsible for covering the return shipping costs. We recommend comparing shipping options to find the most cost-effective and secure method.

5. Warranty policy

At Green Lemon Group Ltd, we value the satisfaction of our customers and are dedicated to providing reliable products. We understand that issues may occasionally arise, and we are here to assist you with any valid warranty claims.

Please review the following important information:

5.1 Warranty Period

a) Individuals (physical persons) enjoy a warranty period of 2 years from the date of receiving the items.

b) For businesses (legal entities), the warranty period is set at 1 year from the date of receiving the items.

5.2 Submitting a Warranty Claim

To initiate a warranty claim, kindly ensure that you submit the claim within the specified timeframe mentioned above.

Please contact our customer support team at info@dnelectro. de, providing details of the issue and any supporting evidence, within the applicable warranty period.

5.3 Return Shipping

We kindly ask customers to cover the initial shipping costs when returning items for a warranty claim.

Rest assured, upon the successful processing of your warranty claim, we will reimburse the return shipping expenses.

5.4 Processing Time

Once we receive the returned items for a warranty claim, our dedicated team will diligently process your claim within a maximum of 14 days.

We strive to handle warranty claims promptly and efficiently, ensuring a seamless experience for our valued customers.

5.5 Claim Resolution

In the event that your warranty claim is confirmed as valid, you will be presented with two options:

(a) A refund to your original payment method

(b) A replacement item, subject to availability

However, it's important to note that there are certain situations where warranty coverage may not apply. We want to ensure transparency and clarity regarding the exclusions of our warranty. Please review the following information:

5.6 Exclusions from Warranty Coverage

a) Misuse and Neglect: Warranty coverage does not extend to products that have been misused, abused, neglected, or subjected to improper handling. This includes unauthorized repairs or modifications, exposure to extreme temperatures, excessive physical force, or usage beyond the intended purpose of the product.

b) Accidental Damage: Our warranty does not cover accidental damage caused by accidents, spills, drops, or any other incidents beyond the control of Green Lemon Group Ltd. We strongly recommend taking appropriate precautions to protect your items from accidental damage.

c) Normal Wear and Tear: Warranty coverage does not apply to normal wear and tear that occurs with regular use over time. This may include minor cosmetic imperfections, natural fading, or gradual deterioration that does not impact the functionality of the product.

d) Third-Party Modifications or Repairs: If the product has been modified or repaired by a third party without prior authorization from Green Lemon Group Ltd, the warranty coverage may become void.

e) Failure to Follow Instructions: Warranty coverage is contingent upon following the provided instructions, guidelines, or specifications for product usage and maintenance. Deviating from these instructions may void the warranty.

Please note that this list is not exhaustive, and Green Lemon Group Ltd reserves the right to evaluate each warranty claim on a case-by-case basis, considering the specific circumstances and applicable laws.

If you have any questions or require further clarification regarding warranty claims, our dedicated customer support team is available to assist you.

6. Returns address

www.dnelectro.de (Green Lemon Group Ltd)

18 Huntley St London WC1E 7AU

London, England,

W1W 7LT

If you have any further questions or concerns regarding our return/refund or warranty policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure a positive shopping experience at dnelectro.de (Green Lemon Group Ltd).

7. Contact Information

For any inquiries or assistance regarding our return/refund or warranty policy, please contact us at:

Company Name: Green Lemon Group Ltd
Company Registration Number: 14837207
Mailing Address: 18 Huntley St London WC1E 7AU
Email: info@dnelectro.de

Please note that this refund policy is an integral part of our Terms and Conditions and is subject to change without prior notice.

Lighting

Security Solutions

Laptops And Accessories

Monitors And Projectors

Phones and Accessories

Gadgets and VR

Kitchen equipment

Household Appliances

TV & Home Cinema

Games