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Shipping Policy
Green Lemon Group Ltd ("we" and "us") is the operator of (https://dnelectro.de) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General

Subject to the stock availability. We strive to maintain accurate stock counts on our website, but please note that the availability of products is dependent on the frequency of updates from our suppliers regarding their actual stock levels. In some cases, the quantity of a product displayed on our website may not align with the current stock available at our suppliers, warehouses due to changes in their inventory. 

We make every effort to fulfill your order completely; however, there may be instances where we are unable to fulfill all the items you purchased at the time of your order. In such situations, we will fulfill the available products and promptly contact you to discuss whether you would like to wait for the backordered item to be restocked or if you prefer to receive a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based. The payment for shipping will be collected along with the purchase. The displayed shipping cost will be the final and fixed price for shipping to the customer. 

Shipping Costs: 
  • DPD: €8.99
  • Deutsche Post: €5.99

3. Delivery Terms

3.1 Transit Time
In general, shipments within Germany are in transit for 2 - 4 days.

However, please note that once the package is handed over to the courier service, we are not responsible for any delays in the delivery process caused by the courier service. While we work with reputable courier services to ensure timely delivery, external factors may impact the actual delivery timeframe. We recommend tracking your shipment using the provided tracking number to stay updated on its progress.

3.2 Change Of Delivery Address
Orders placed before 12:00 AM - (GMT+3) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on German national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact us by email: info@dnelectro.de

3.4 Delivery Areas
www.dnelectro.de offer shipping services exclusively within the territory of Germany.

3.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us by email: info@dnelectro.de. So that we can conduct an investigation.

4. Tracking Notifications

After your order has been shipped, you will automatically receive an email notification. This email contains tracking information and the estimated delivery date. This allows you to track the progress of your order and ensure that you are informed of the delivery date. We make sure you are always kept up to date and can track your order without any hassle. If you have any questions or concerns about your order, our customer support team will be happy to help.

To track orders shipped by DPD and Deutsche Post, please follow the instructions below:

Tracking Orders Shipped by DPD:

1. Locate the tracking number provided in the shipping confirmation email.

2. Visit the DPD website or use their mobile app.

3. Enter the tracking number in the designated tracking field.

4. Click on the "Track" or "Search" button to initiate the tracking process.

5. The tracking system will provide you with the most up-to-date information regarding the status and location of your package.

6. Link for tracking: https://www.dpd.com/de/en/

Tracking Orders Shipped by Deutsche Post:

1. Locate the tracking number provided in the shipping confirmation email.

2. Visit the Deutsche Post website or use their mobile app.

3. Enter the tracking number in the specified tracking field.

4. Click on the "Track" or "Search" button to begin the tracking process.

5. The tracking system will display the current status and location of your shipment, allowing you to monitor its progress.

6. Link for tracking: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Please note that tracking information may take some time to appear in the system after the package has been shipped. If you encounter any issues or have further questions regarding tracking your order, don't hesitate to reach out to our customer support team. They will be happy to assist you in tracking your shipment and provide any necessary updates.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service by email: info@dnelectro.de. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Duties & Taxes

6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us by e-mail: info@dnelectro.de 

8. Customer service

For all customer service inquiries, please email us at info@dnelectro.de

9. Contact Information

For any inquiries or assistance regarding our shipping policy, please contact us at:

Company Name: Green Lemon Group Ltd
Company Registration Number: 14837207
Mailing Address: 18 Huntley St London WC1E 7AU
Email: info@dnelectro.de

Please note that this shipping policy is an integral part of our Terms and Conditions and is subject to change without prior notice.

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