After your order has been shipped, you will automatically receive an email notification. This email contains tracking information and the estimated delivery date. This allows you to track the progress of your order and ensure that you are informed of the delivery date. We make sure you are always kept up to date and can track your order without any hassle. If you have any questions or concerns about your order, our customer support team will be happy to help.
To track orders shipped by DPD and Deutsche Post, please follow the instructions below:
Tracking Orders Shipped by DPD:
1. Locate the tracking number provided in the shipping confirmation email.
2. Visit the DPD website or use their mobile app.
3. Enter the tracking number in the designated tracking field.
4. Click on the "Track" or "Search" button to initiate the tracking process.
5. The tracking system will provide you with the most up-to-date information regarding the status and location of your package.
6. Link for tracking: https://www.dpd.com/de/en/
Tracking Orders Shipped by Deutsche Post:
1. Locate the tracking number provided in the shipping confirmation email.
2. Visit the Deutsche Post website or use their mobile app.
3. Enter the tracking number in the specified tracking field.
4. Click on the "Track" or "Search" button to begin the tracking process.
5. The tracking system will display the current status and location of your shipment, allowing you to monitor its progress.
6. Link for tracking: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB
Please note that tracking information may take some time to appear in the system after the package has been shipped. If you encounter any issues or have further questions regarding tracking your order, don't hesitate to reach out to our customer support team. They will be happy to assist you in tracking your shipment and provide any necessary updates.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service by email: info@dnelectro.de. If the parcel has been delivered without you being present, please contact customer service with the next steps.
For all customer service inquiries, please email us at info@dnelectro.de
For any inquiries or assistance regarding our shipping policy, please contact us at:
Company Name: Green Lemon Group Ltd
Company Registration Number: 14837207
Mailing Address: 18 Huntley St London WC1E 7AU
Email: info@dnelectro.de
Please note that this shipping policy is an integral part of our Terms and Conditions and is subject to change without prior notice.
